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Contact Us

By Telephone

Please call the Accord Office on 03000 200293.

By Email 
Please note that we cannot provide electronic copies of the application form.

In Person

Customer Service Centre
Aberdeen City Council,
Ground Floor, Marischal College,
Broad Street,
Aberdeen AB10 1AB.

  • Open: Mon - Fri, 8:30am - 5:00pm

Mastrick Access Point
Spey Road,
Aberdeen AB16 6SH

Opening hours:

  • Mon, Tue, Thu, Fri, 8:30am – 5:00pm
  • Wed, 10:00am - 5:00pm

Kincorth Access Point
Provost Watt Drive,
(Customer Access Point, located in the complex incorporating the Library, Community Centre and Community Health Clinic on Provost Watt Drive).

Opening hours:

  • Mon, 9:00am - 7:00pm
  • Tue, Wed, Thu, Fri, 9:00am - 5:00pm
  • Sat, 10:00am - 1:00pm

Woodside Access Point

Marquis Road
Aberdeen AB24 2QY

  • Open: Mon - Fri, 9:00am - 5:00pm

By Post

Please note that this is a postal address only and these premises are not open to the public. Staff at the Customer Access Points and Area Offices will assist you with your Accord / National Entitlement Card application.

Accord Scheme
Aberdeen City Council
Customer Service and Performance

Corporate Governance

Business Hub 17

Third Floor North

Marischal College

Broad Street


AB10 1AB

If you require any more information about the Accord card, please feel free to contact us on the Accord Office Help Line on 03000 200293, Monday to Friday, between 9am and 5pm.

*The only charge for this call will be your phone company's access charge.


Alternatively you can e-mail us at:

Please Note: We can not send application forms by email.