Contact Us

By Telephone

Please call the Accord Office on 0845 345 2789.

By Email

accordhelp@accordaberdeen.co.uk 
Please note that we cannot provide electronic copies of the application form.

In Person

Customer Service Centre (The Point)
Aberdeen City Council,
Ground Floor, St Nicholas House,
Broad Street,
Aberdeen AB10 1ZQ.

• Open: Mon - Fri, 9:00am - 5:00pm

Peterculter Area Office
102 North Deeside Road
Peterculter
Aberdeen AB14 0QB

• Open: Mon, Tues, Thurs, Fri, 8:45am -12:30pm and 1:30pm - 4:00pm

Bucksburn Area Office
23 Inverurie Road,
Bucksburn,
Aberdeen AB21 9LJ

• Open: Mon – Fri, 8:45am – 16:30pm

Mastrick Access Point
Spey Road,
Mastrick,
Aberdeen AB16 6SH

Opening hours:

• Mon, Tues, Thurs, Fri, 8:30am – 5:00pm
• Wed, 10:00am - 5:00pm

Kincorth Access Point
Provost Watt Drive,
Aberdeen
(Customer Access Point, located in the complex incorporating the Library, Community Centre and Community Health Clinic on Provost Watt Drive).

Opening hours:

• Mon, 9:00am - 7:00pm
• Tues, Wed, Thurs, Fri, 9:00am - 5:00pm
• Sat, 10:00am - 1:00pm

Woodside Access Point

Marquis Road
Aberdeen AB24 2QY

• Open: Mon - Fri, 9:00am - 5:00pm

By Post

Please note that this is a postal address only as these premises are not open to the public. Staff at the Customer Access Points and Area Offices will assist you with your Accord / National Entitlement Card application.

Accord Scheme
Aberdeen City Council
Crown House, 27-29 Crown Street,
Aberdeen AB11 6HA