SWFBT Change in Circumstances

There are three situations where you circumstances may change that you must report to us: these are;

• You have moved address
• Your name has changed
• Your concessionary travel entitlement has changed

In any of the above situations we require you to complete a ‘Change of Circumstances’ form which can be obtained from and completed at any of the customer access points mentioned above.  Alternatively you can download this form by clicking on the following link:

In order to confirm the change in your circumstances, you must bring in person to one of the offices stated above documentary evidence of the change, e.g. utility bill / bank statement showing your new name and/ or new address, or an award letter from the Benefits Agency confirming your new entitlement to Disability Living Allowance.

Where either your name or entitlement has changed, we will produce a replacement card for you free of charge and send it directly to your home address.  In the meantime you can continue to use your existing card for travel purposes, and destroy this card on receipt of the updated replacement.  Where your address has changed, you can continue to use the card you have been issued with and we will update our records with your new details.